Guide/Getting started/Custom Domains

Custom Domains

What “Custom Domain” Means on Chatsa

When we say you can add a custom domain, it means you can host your chatbot on a subdomain that belongs to your company or brand, instead of Chatsa's default domain. For example, instead of your chatbot appearing on a URL like chatsa.co/yourbot, it could be hosted on yourbot.yourdomain.com. This feature enhances your brand's professionalism and trustworthiness by keeping everything under your domain.

By adding a custom subdomain:

  • Your chatbot becomes an integrated part of your website.
  • Visitors' traffic requests won't be redirected to an external Chatsa URL.
  • It improves the user experience with consistent branding across your website and chatbot interactions.

Step-by-Step Guide to Adding a Custom Subdomain to Your Chatbot on Chatsa

Log Into Your Chatsa Account

First, sign in to your Chatsa account using your credentials. If you don't have an account yet, you can easily create one by following the sign-up process on the website.

Navigate to Your Chatbot Settings

Once you're logged in, locate the chatbot you want to associate with a custom subdomain. This could be a newly created bot or an existing one.

Open the settings tab for that specific chatbot. This is where you customize your bot's behavior, appearance, and technical configurations.

Locate the Domain Customization Option

In the bottom left corner of the settings tab, look for “Custom Domain” and click on it.

Enter Your Custom Subdomain

This is where you type in the subdomain (e.g., support.yourbusiness.com) that you own or have control over. Chatsa currently supports subdomains only, so you'll need to ensure you're using a subdomain on your website.

Adding a custom subdomain gives your chatbot a professional look by branding it with your website's URL instead of Chatsa's default domain.

Configure DNS Settings

You might need to configure additional DNS settings like CNAME records. This step will link the custom subdomain to your chatbot, ensuring it works correctly when users visit the URL.

Chatsa will provide specific DNS instructions for setting this up, which usually includes pointing the subdomain to Chatsa's servers.

Step 1:

Step 2:

Step 3:

Save and Test Your Chatbot

  • Once you've successfully configured the domain settings and DNS records, save your changes.
  • It may take some time for the changes to propagate across the web (usually within a few minutes to 24 hours).
  • Test the custom subdomain by entering it into a browser to ensure your chatbot loads correctly.