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Overview

The Slack integration allows your Chatsa chatbot to interact directly within your Slack workspace. Team members can interact with the chatbot in channels or through direct messages, getting instant access to your knowledge base.

Before you begin, make sure you have admin access to your Slack workspace and your Chatsa chatbot is properly configured.

Key Features

Direct message support with your chatbot
Channel-based interactions
Automatic responses to questions
Custom command triggers
Rich message formatting

Step 1: Connect Your Slack Workspace

Sign in to your Chatsa dashboard and navigate to the Integrations section.
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Find and click on the Slack integration card.
Click "Add to Slack" to begin the authorization process.
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Select your Slack workspace and authorize the Chatsa app.

Step 2: Configure Your Slack Integration

Choose which channels your chatbot can access.
Set up command triggers and keywords.
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Configure response settings and formatting preferences.

Step 3: Test Your Integration

Send a direct message to your chatbot.
Try using command triggers in a channel.
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Verify that responses are formatted correctly.

Note: Make sure to inform your team members about the chatbot's capabilities and how to interact with it effectively. Consider creating a channel specifically for chatbot testing and feedback.

Usage Examples

Direct Message:

@Chatsa What's our refund policy?

Channel Command:

/ask What are our office hours?

Mention in Thread:

@Chatsa can you help with this customer's question?

Your Chatsa chatbot is now ready to assist your team in Slack! Team members can start asking questions and getting instant answers from your knowledge base.

Reference